Think Smart: Making CALD communities understand Fair Trading Laws


multi( IST News Desk): Minister for Innovation and Better Regulation Victor Dominello on 25 October launched Fair Trading’s Think Smart Multicultural Education Strategy2016-19 at the Think Smart Multicultural Media Conference in Parramatta, says a Fair Trading Media release.


The Strategy explores effective consumer education strategies to help improve service delivery to NSW’s culturally and linguistically diverse (CALD) communities.


The Strategy also outlines ways in which Fair Trading can provide tailored services to meet the needs of CALD communities over the next three years especially to those most vulnerable consumers including humanitarian entrants and refugees.


Mr Dominello said the Government celebrates NSW’s diversity and acknowledges that it is a priority to assist CALD communities in understanding their consumer rights.


“When new migrants settle in Australia they enter into contracts and, like the rest of us, purchase goods and services as part of everyday life,” he said.


“People from diverse backgrounds, especially new migrants, are disadvantaged in the marketplace because they may not be aware of their rights as consumers which could be a result of different practices and regulations from their country of origin, language barriers or simply because they don’t know where to get help when things go wrong.”


Fair Trading developed the Strategy in response to the issues raised at last year’s community consultation with Think Smart partners, community workers, leaders and organisations and service providers delivering migrant-based services.


Mr Dominello also launched two educational resources: a “Buying a used car” video in six languages and a brochure “Fair Trading – what we can do for you” in 16 languages.


“The Think Smart program focuses on building long-term relationships with community organisations and multicultural media who are pivotal in communicating to CALD consumers.”


Two new Think Smart partners – Australia Nanhai Culture Media Co Ltd and the NSW Spanish and Latin American Association for Social Assistance (SLASA) – will officially join the program at today’s Multicultural Media Conference.

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